Frequently Asked Question(FAQ)

  1. Is the modem price included in the monthly access fee or is will I be charged a rental fee each month?
    • No, It is one time cost.
  2. Who is responsible for the equipment if it breaks, and is there a warranty?
    • Its depends on human damage or electrical damage. It will be decide by doing inspection by KNS field officer.
  3. What internet speeds do you offer?
    • We have 1 And 3 Mbps for home user and 3 And 6 Mbps for office users.
  4. Do you have 24/7 technical support?
    • Yes, We provide you 24*7 technical support.
  5. What security options are included and how much do they cost? (Many ISPs offer a security suite download for free.)
    • We only deposit rs 1500 for security deposit.
  6.  Is technical support available online, on the phone, on email, or a combination of these?
    • If you encountered any issues then you can call at 087-520129 or email at support@karnalinetworks.com
  7. How to change my internet name and password?
    • Open any browser (Chrome, Mozilla, or IE)
    • Write down 192.168.100.1 into the URL
    • Insert username:- telecomadmin and password: admintelecom
    • Go to the WLAN tab
    • Then go to the wpa/preshared key, clean previous password and enter the new one.
    • Then apply the changes.
  8. What other elements should be taken care of?
    • You should care about fast connector connection, Router, Adapter and fiber drop wire.
    • You should take care about computer viruses, Trojan horses and computer security.
  9. How do I know about my account duration ?
    • You can get information by call to the KNS office reception
  10. What is karnali networks fair usage policy??
    • FUP is the policy intended by company where if small business user consume the high amount of data regularly and reach up to peek point then usage can be reduced automatically.
  11. If plan has upgraded, then how would I upgrade my plan?
    • Firstly, you have to contact to KNS office and they will guide you accordingly.
  12. How to hide my network ssid?
    • Open any browser (Chrome, Mozilla, or IE)
    • Write down 192.168.100.1 into the URL
    • Insert username: – telecomadmin and password: admintelecom
    • Go to the WLAN tab
    • Disable(unchecked) broadcast id and apply the changes.
  13. If I can’t connect to the internet. What can be the reason?
    • If red light appears into your router then your fast connector may be broken.
    • Your account subscription can be end.